Support & Feedback

We value your feedback and are committed to ensuring our APIs meet your business needs. Your input not only helps us improve our offerings but also allows us to enhance user experience, functionality, and reliability. Here’s how you can share your feedback, request new features, and help us uphold our commitment to high standards.

1. Providing Feedback

Whether you’ve encountered an issue, have suggestions for improvements, or want to share a success story, we encourage you to reach out. Feedback can be related to usability, performance, documentation clarity, or any other area. Your insights are invaluable to us, and we’re here to listen.

How to Provide Feedback

Email: Send your thoughts to our support team at helpdesk@ec.kuehne-nagel.com. Please include the following:

API endpoint(s) involved

Description of the issue or feedback

Steps to reproduce (if applicable)

Expected vs. actual results

2. Requesting New Features

We understand that each business has unique needs, and we aim to build an API suite that is flexible and responsive. If you require a feature that is not currently supported, please let us know! We review feature requests carefully to evaluate their potential to benefit the wider community.

How to Request a Feature

Email: You can reach our product team at helpdesk@ec.kuehne-nagel.com. When submitting a feature request, please provide:

A clear description of the feature

Your intended use case and business rationale

Any potential impacts on your current workflows

3. Help Us Ensure API Quality Standards

Our APIs are designed to deliver high performance, reliability, and ease of use. To maintain these standards, we have rigorous internal testing and quality assurance processes. However, real-world feedback is essential for continuous improvement.

How You Can Help

Report Bugs Promptly: If you encounter any bugs, please let us know with detailed information (see the feedback section above for reporting steps).

Share Your Integration Experiences: Let us know about any challenges or successes you encounter while integrating our APIs. This helps us refine the user experience.

Participate in Beta Programs: Periodically, we offer beta access to new features or updates. Participating in these programs allows you to provide early feedback and help shape future releases.

Your Voice Matters

By sharing your feedback and requests, you help us shape a product that better serves your needs. Our goal is to build an API platform that works seamlessly within your operations and scales with your business. Thank you for contributing to this mission!

Additional Support

For further assistance or questions, utilize the contacts below. We’re here to support you at every step of your integration journey.

1. Providing Feedback#

How to Provide Feedback#

2. Requesting New Features#

How to Request a Feature#

3. Help Us Ensure API Quality Standards#

How You Can Help#

Your Voice Matters#

Additional Support#

Technical Support#

Business Owner#

API Owner#